Connexion is JTA's paratransit service, providing destination-to-destination shared public transportation for people with disabilities who are functionally unable to use fixed-route services for some or all of their transportation needs, and for people who are transportation disadvantaged (TD). Connexion customers must be certified as eligible under either the guidelines of the Americans with Disabilities Act (ADA) or TD program.

Connexion also offers travel training to ADA paratransit eligible individuals who do have the ability to use fixed-route services. Learn more about JTA's Travel Training Program.

The hours of service for Connexion are the same as those of our fixed-route bus service.

Interested in riding Connexion? See if you're eligible and apply for eligibility.

Are you a new rider with Connexion? Learn about JTA's Connexion service rules and policies.

Reservations

(904) 265-6999

Florida Relay: (800) 955-8771 (voice) or 711 (TTY)

Reservations can be made daily from 8 a.m. to 5 p.m., including weekends and holidays. Same-day trips are not available. Please make your reservation at least one day in advance. Trips can be scheduled up to seven days in advance.

Under ADA regulations, reservation staff may negotiate the requested pick-up time within a one-hour window before or after the passenger’s requested pick-up time. Vehicle pick-up time is based on appointment and vehicle travel time.

Prior to calling, please have the following information available:

  • Name
  • Date of birth
  • Pick-up address, including:
    • Street number, name and direction (if applicable)
    • Building/apartment/suite number
    • Zipcode
    • Landmarks, signage, etc.
  • Desired date and time of appointment
  • Drop-off (destination) address, including:
    • Street number, name and direction (if applicable)
    • Building/apartment/suite number
    • Zipcode
    • Landmarks, signage, etc.
  • Desired return pick-up time (must be at least one hour later than the requested drop-off appointment time)
  • Exact location of pick-up (entrance, building/apartment/suite number)

The reservationist will ask if a mobility aide (wheelchair, walker, cane, crutches, etc.) will be used or if there will be an approved collapsible shopping cart. An approved collapsible shopping cart must not exceed 30" tall, 18” wide, and 18” deep (not including handle and/or wheels).

Be sure to tell the reservationist if you will have a PCA, Escort or service animal.

Fares and Payment Options

Fares

  • ADA Fare: $3
  • TD Fare: $3.50
  • Out-of-County TD Fare (for authorized medical trips only): $6
  • Personal Care Attendant (with ADA riders): Free
  • Personal Care Attendant / Escort (with TD riders): same fare as customer

Exact fares must be paid when you board the vehicle. Drivers do not make change and are not allowed to go into purses, pockets or backpacks for a customer’s fare, even with a customer’s permission.

Tipping Policy: Drivers are not allowed to accept tips or gratuities. If you would like to commend a driver for the service they provided, please call JTA’s Connexion Customer Comment Line at (904) 265-8928.

Payment Options

MyJTA App

Pay your fare through the MyJTA app and leave the cash at home! Visit the MyJTA page to download the app, read the steps to get started, and watch our tutorial video.

Download the MyJTA App

E-STAR Card

You'll always have your fare ready when you use the E-STAR Card. Easily purchase and reload the card using the link below. Be sure to register your card, too! Registering allows you to set up automatic value-reload options and protect your balance if your card is ever lost or stolen.

Purchase or Reload an E-STAR Card

Connexion Ticket Books

Connexion passengers can purchase books containing 10 tickets. Each ticket is good for a one-way fare for an ADA or TD customer.

  • ADA Connexion Ticket Book: $30 (contains 10 tickets at $3 each)
  • TD Connexion Ticket Book: $35 (contains 10 tickets at $3.50 each)

Purchase Connexion Ticket Books

Connexion Ticket Books may also be purchased at the following locations:

Connexion Eligibility Center
100 North Myrtle Avenue, Building 2
Jacksonville, FL 32204

Jacksonville Regional Transportation Center at LaVilla
Ticket Center (located on the ground floor, near the bus bays)
100 LaVilla Center Drive
Jacksonville, FL 32204

Questions or Concerns

If you have questions, concerns or need assistance with Connexion service, please let us know by any of the methods below.

Call JTA Connexion Customer Service:

Visit the Connexion Eligibility Center:

Contact JTA's ADA Coordinator: