Senior Passengers

Am I required to get a STAR card?
Our passengers who are age 65 and older are eligible to receive a Senior ID STAR Card. This card is required in order to ride for free and must be presented upon boarding. Passengers who don't have a valid Senior ID STAR Card must pay the base cash fare of $1.75.

What documentation is required to obtain a Senior ID STAR Card?
Please bring with you a government-issued photo ID showing your date of birth. Scroll down for locations.

Reduced Fare Passengers

Am I required to get a STAR card?
An ID STAR card is required to receive reduced-fare pricing. All passengers who are eligible for a reduced fare must present a valid Reduced Fare ID STAR Card upon boarding.

What documentation is required to obtain a Reduced Fare ID STAR Card?

  • For recipients of Social Security Disability or Social Security Income: a current award letter
  • For persons with a disability: a JTA reduced-fare application completed by a doctor and statement of disability on physician letterhead
  • For Veterans with a disability: a current letter on VA letterhead stating at least a 50% disability
  • For Medicare recipients: a Medicare card (Red, White and Blue paper card)

Senior and Reduced Fare Passengers

Where do I go to have my picture taken for a Senior or Reduced Fare ID STAR Card?
Get your picture taken and obtain your ID STAR Card at:

  • Jacksonville Regional Transportation Center at LaVilla (JRTC)
    100 LaVilla Center Drive
    Monday through Friday from 8 a.m. to 5 p.m.
  • JTA Operations Campus
    100 N. Myrtle Avenue, Building 2
    Monday through Friday from 8 a.m. to 5 p.m.
  • Armsdale Park-n-Ride
    191 Armsdale Road
    Monday through Friday from 6 a.m. to 9 a.m.
  • Avenues Walk Park-n-Ride Center
    10508 Avenues Walk Boulevard
    Monday through Friday from 8 a.m. to 1 p.m.

JTA offices are not open on Federal holidays.

Can I use my Senior and Reduced Fare ID STAR Card at TVMs or Winn-Dixie locations?
You can reload your ID STAR Card at TVMs or Winn-Dixie locations but cannot purchase a new one. If your card has expired, please bring your old card to the Jacksonville Regional Transportation Center at LaVilla (JRTC), the JTA Operations Campus or Armsdale Park-n-Ride to recertify.