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Customer Service

Note Please note, under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.

General Inquiry

Customer Service

JTA Administration

  • Phone

    (904) 630-3181
  • Fax

    (904) 632-5218
  • Office Address


    Jacksonville,  FL  32204
  • Mailing Address

    P.O. Drawer "0"
    Jacksonville, FL 32203
  • Lost & Found/Customer Service Lobby Hours

    Monday – Friday 8 a.m. – 5 p.m.
    Weekends Closed

Comments or Concerns?

JRTC at LaVilla

My JTA

  • My JTA

    With the new MyJTA app, customers can plan, pay, and travel their way in one location. 

    For questions about the MyJTA app, please contact Customer Service at (904) 630-3100.

    DOWNLOAD TODAY
  • Clay County

    For questions about Clay Community Transportation trips, fares and routes, please call (904) 284-5977 on weekdays from 6 a.m. to 5 p.m. (Excluding holidays)

Lost & Found

  • Lost and Found

    PHONE

    (904) 630-3189

    OFFICE HOURS

    Monday – Friday 8 a.m. – 5 p.m.

JTAMobilityWorks

Tickets & Transit

JRTC at LaVilla

ADA & Paratransit

Connexion Plus

  • Website

  • Reservations

    (904) 404-0848
    Call at least two hours in advance

  • Customer Service

    (904) 630-3100

  • Florida Relay

    (800) 955-8771 (voice) or 711 (TTY)

  • Address

    100 N. Myrtle Avenue
    Jacksonville, FL 32204

  • Hours

    Monday – Friday 5:30 a.m. – 10 p.m.
    Weekends 7:30 a.m. – 7:30 p.m.