Types of Service

Every Connexion customer must be certified as eligible under either the guidelines of the ADA or TD program.

ADA Services

The Connexion ADA Eligibility process is based on the Easterseals Project Action model. It consists of an in-person interview and possible functional assessment: either mobility or cognitive. All clients, both new and recertifying, must complete this process to receive or continue to receive service. Learn more and apply for ADA eligibility.

TD Services

Connexion trips beyond the three-quarter-mile boundary of JTA fixed-route service may qualify for the TD program. The Duval County Transportation Disadvantaged Coordinating Board has established an eligibility process for the provision of non-sponsored service to Duval County residents. Learn more and apply for TD eligibility.

Connexion Eligibility Center

Whether applying for ADA or TD eligibility, you can call or visit the Connexion Eligibility Center to request information and to obtain an application. Applications in Braille or large print are available upon request.

Connexion Eligibility Center
100 North Myrtle Avenue, Building 2
Jacksonville, FL 32204
(904) 265-6001
Florida Relay: (800) 955-8771 (voice) or 711 (TTY)
eligibility@jtafla.com

Alternatively, you can download a PDF of the Paratransit Eligibility Application.

Common Questions about the Process

Below are some answers to a few frequently asked questions to help you understand what to expect with the eligibility process.

Question: I have a permanent disability. Why is JTA asking me to submit to an "in-person" assessment to determine my eligibility to use paratransit service?
Answer:
The Americans with Disabilities Act of 1990 (ADA) requires JTA to implement a process that strictly limits eligibility to individuals who clearly meet ADA eligibility standards. The new in-person assessment process will identify individuals' potentials rather than limitations in their ability to use accessible bus transit.

Question: How will the assessment work?
Answer:
You may be required to undergo a functional or cognitive assessment as determined by your disability. The results, coupled with your travel habits, will determine the best way to serve your transportation needs.

Question: Who will conduct the assessment?
Answer:
The assessment will be conducted by either a Physical or Occupational Therapist.

Question: What will the assessment cost me?
Answer:
There is no charge to you for the assessment.

Question: Where will I have to go for the assessment?
Answer: The assessment will be conducted at the Connexion Eligibility and Training Center located at 100 North Myrtle Avenue, Building 2, Jacksonville, FL 32204.

Question: What will happen when I get to the Eligibility and Training Center?
Answer: A brief interview will be conducted by JTA staff to review your application, your photo will be taken, and then, if necessary, you will meet with the Physical or Occupational Therapist for either a mobility or cognitive assessment.

Question: What happens after the assessment?
Answer: The results of your assessment will go through an internal review process and within 21 days, you will be notified of your eligibility status.

Question: What happens if I am notified that I am not eligible for paratransit service?
Answer: An appeal process is available to any applicant who is denied eligibility.

Question: What happens if I am eligible for paratransit service for some, but not all, of my trips?
Answer: You can use JTA’s fixed-route services or find alternate transportation for those non-ADA eligible trips. Connexion provides travel training to teach you how to use JTA’s fixed-route services for those non-ADA eligible trips.