Connexion

Connexion is JTA's paratransit service, providing destination-to-destination shared public transportation for people with disabilities who are functionally unable to use fixed-route services for some or all of their transportation needs, and for people who are transportation disadvantaged (TD). Connexion customers must be certified as eligible under either the guidelines of the Americans with Disabilities Act (ADA) or TD program.

Connexion also offers travel training to ADA paratransit-eligible individuals who do have the ability to use fixed-route services. To learn more about JTA's Travel Training Program, please email jtatraveltraining@jtafla.com or call (904) 632-5249.

The hours of service for Connexion are the same as those of our fixed-route bus service.

Interested in riding Connexion?

Are you a new rider with Connexion?

Reservations

Reservations can be made daily from 8 a.m. to 5 p.m., including weekends and holidays. Same-day trips are not available. Please make your reservation at least one day in advance. Trips can be scheduled up to seven days in advance.

Under ADA regulations, reservation staff may negotiate the requested pick-up time within a one-hour window before or after the passenger’s requested pick-up time. Vehicle pick-up time is based on appointment and vehicle travel time.

Prior to calling, please have the following information available:

• Name

• Date of birth

• Pick-up address, including:

  • Street number, name and direction (if applicable)

  • Building/apartment/suite number

  • Zipcode

  • Landmarks, signage, etc.

• Desired date and time of appointment

• Drop-off (destination) address, including:

  • Street number, name and direction (if applicable)

  • Building/apartment/suite number

  • Zipcode

  • Landmarks, signage, etc.

• Desired return pick-up time (must be at least one hour later than the requested drop-off appointment time)

• Exact location of pick-up (entrance, building/apartment/suite number)

The reservationist will ask if a mobility aide (wheelchair, walker, cane, crutches, etc.) will be used or if there will be an approved collapsible shopping cart. An approved collapsible shopping cart must not exceed 30" tall, 18” wide, and 18” deep (not including handle and/or wheels).

Be sure to tell the reservationist if you will have a PCA, Escort or service animal.

View or download the Connexion Riders' Guide:

If you have questions, concerns or need assistance with Connexion service, please let us know by any of the methods below.

Call JTA Connexion Customer Service:

Visit the Connexion Eligibility Center:

Contact JTA's ADA Coordinator: