Paratransit Services
Mobility without limits
Need accessible transportation? The JTA’s Connexion and Connexion Plus ensure safe and reliable rides for those who qualify. Explore eligibility, fares, and application details.
Key Features
Designed for riders unable to use fixed-route transit.
Vehicles with ramps and lifts for easy boarding.
Schedule rides in advance for stress-free travel.
Connexion
Connexion is the JTA's shared, destination-to-destination transportation service for individuals with disabilities who cannot use fixed-route buses or trains. This service ensures accessible travel across Jacksonville.
Where Does Connexion Operate?
Service Area
Connexion operates within Duval County, providing door-to-door transportation for eligible riders.
Sunday - Saturday
5:00 AM - 11:00 PM
Key Features
service type
Shared Rides
Elegibility
Individuals certified under the Americans with Disabilities Act (ADA) or Transportation Disadvantaged (TD) program
Reservations
BOOKING TIME
Daily from 8 a.m. to 5 p.m., including weekends and holidays
Advance Notice
Reserve at least one day prior; bookings can be made up to seven days ahead
call us
(904) 265-6999
email us
Fares
Choose the best payment option and ride hassle-free. Exact fare is required when boarding. Drivers do not carry change.
ada fare
$3
TD Fare
$3.50
Personal Care Attendant (ADA-certified)
Free
Personal Care Attendant (TD)
3.50
Cashless Payment Options
From regional routes to express services, JTA’s Fixed Route network offers convenient and reliable transit solutions for every need. Explore your options and find the best route for your journey.
MyJTA App – Digital, Contactless, and Secure
Pay fares directly from your phone
No cash needed
Easy trip planning and fare payment
Get service alerts & updates
E-STAR Card – Reloadable Transit Card
Preload funds for easy fare payments
Tap and ride without cash
Auto-reload option for hassle-free travel
Balance protection if lost or stolen
Connexion Ticket Books
Connexion passengers can purchase books containing 10 tickets. Each ticket is good for a one-way fare for an ADA or TD customer.
ADA Connexion Ticket Book
$30 (contains 10 tickets at $3 each)
ADA Connexion Ticket Book
$30 (contains 10 tickets at $3 each)
TD Connexion Ticket Book
$35 (contains 10 tickets at $3.50 each)
ADA Eligible Visitors
Visiting Jacksonville and need paratransit services? If you are ADA Eligible in another city or can provide documentation of a disability, you may qualify for Connexion services while you're here.
Requests will be reviewed and granted the same day or no later than one day after submission.
How to apply?
Contact the Eligibility, Training Center at (904) 265-6001, option 3
Available Monday - Friday, 8 AM - 5 PM
For trip inquiries, eligibility questions, or service concerns, contact
For trip inquiries, eligibility questions, or service concerns, contact:
Buy Connexion Ticket BooksConnexion Plus
Connexion Plus provides private, same-day, door-to-door transportation for eligible customers throughout Duval County, offering greater flexibility and convenience.
Where Does Connexion Plus Operate?
Service Area
Available anywhere within Duval County for eligible Connexion riders.
Sunday - Saturday
5:00 AM - 11:00 PM
Key Features
service type
Private Rides
Elegibility Individuals certified under the Americans with Disabilities Act (ADA) or Transportation Disadvantaged (TD) program
Reservations
booking time
5:30 a.m. – 11:30 p.m.; Weekends: 5:30 a.m. – 10 p.m.
Advance Notice
Call at least two hours before your desired pickup time
call us
For trip, eligibility, or service concerns
Fares
Base fare
$6 for trips up to 15 miles
Additional distance
$2 per mile over 15 miles
additional Passengers
$4 each
Personal Care Attendants (PCAs)
Ride free
Payment method
Debit or Credit card, payable during reservation.
Access for All
JTA’s Paratransit Services follow ADA guidelines to assist individuals who cannot use fixed-route transit independently. Learn who qualifies and how to apply.
Who Qualifies?
JTA’s Paratransit Services follow ADA guidelines to assist individuals with disabilities who cannot use fixed-route services independently.
CATEGORY I APPLICANTS Unable to use buses or rail, even with training.
CATEGORY II APPLICANTS Can use public transit, but accessibility barriers exist.
CATEGORY III APPLICANTS Have impairments preventing access to bus stops or rail stations.
How to apply
JTA’s Paratransit Services follow ADA guidelines to assist individuals who cannot use fixed-route transit independently. Learn who qualifies and how to apply.
Contact the Eligibility and Training Center
Have questions or need assistance? Contact our team for guidance and to start your application.
Main Number
Florida relay
(800) 955-8771 (voice) or 711 (TTY)
Application Process
Submit Application
Apply online or download and complete the eligibility form.
Schedule an Assessment
Call the center to book an in-person interview and functional evaluation.
Receive Your Decision
You’ll be notified of eligibility status within 21 days.
Eligibility Case Review
JTA assesses applications based on ADA standards. Eligibility is granted on a conditional or unconditional basis.
Conditional Eligibility
Service is available only for trips where fixed-route transit is inaccessible.
Unconditional Eligibility
Full access to Paratransit Services without restrictions.
Appealing a Decision
If found ineligible, you can appeal within 60 days. Contact the Eligibility and Training Center for more details.
Need Assistance?
Call (904) 265-6001 to speak with a representative.
Support for Riders
For questions, accessibility support, or assistance with Paratransit services, get in touch with our dedicated team.
Connexion Customer Service
Main number
Florida relay
(800) 955-8771 (voice) or 711 (TTY)
100 North Myrtle Avenue Jacksonville, FL 32204
ADA Coordinator
Paratransit Comment Line