Connexion Plus

Connexion Plus logoExperience the Next Level
in Paratransit Service

JTA offers an additional option to our Connexion customers – Connexion Plus.

Connexion Plus is perfect for eligible customers who want private, same-day, door-to-door service to anywhere in Duval County.

How it Works

Any certified Connexion customer is eligible.

  • Call Connexion Plus to schedule your reservation: (904) 404-0848
  • Supply the following information:
    • Name
    • Date and time of pick-up
    • Pick-up and drop-off addresses
    • Number of passengers
    • Any accommodations needed, such as a wheelchair lift
  • Call at least two hours in advance of your requested pick-up time
  • Look for the “Connexion Plus” sign in the front window of the vehicle

NOTE: Connexion Plus is not able to transport unaccompanied minors. Please do not make a reservation for a minor unless there is an adult to accompany.

Fares

Credit cards only. Fares are for one way.

  • Primary Passenger:
    • $6 for trips of 15 miles or less
    • Add $2 per mile for trips over 15 miles
  • Additional Passengers: $4 each
  • Personal Care Attendants (PCAs): Free
How Fares Work

You will be given an estimate of the total fare at the time of booking. You will never pay more than the estimated fare for your trip. When your trip is complete, your credit card will be charged for the actual miles. So you may pay less than the estimate if the actual trip takes less time or distance than estimated, but your fees will never be more than the estimate.

How Fares are Estimated

Each estimated fare is based on a mileage and time of travel estimate calculated by Google Maps, factoring in typical traffic and other factors for the time of day you are traveling and the quickest travel time for your convenience. You may find that the same trip from Point A to Point B might have a different estimated price at different times, depending on the Google Maps estimate of typical traffic and speediest route to take for that time of day.

Reservations

(904) 404-0848

  • Monday through Friday: 5:30 a.m. to 10 p.m.
    NEW – Extended hours of 5:30 a.m. to 11:30 p.m. begin Monday, October 4, 2021.
  • Weekends: 7:30 a.m. to 7:30 p.m.
    NEW – Extended hours of 5:30 a.m. to 10 p.m. begin Saturday, September 11, 2021.
  • Holidays: The Reservation Office is closed on Thanksgiving, Christmas Day and New Year's Day. Service is available on holidays, but please make reservations in advance of these holidays.

Holiday Service Hours

On New Year’s Day, Memorial Day, Independence Day, Veterans Day, Christmas Day and Thanksgiving, service hours are 7:30 a.m. to 7:30 p.m. Extended hours of 5:30 a.m. to 10 p.m. begin Saturday, September 11, 2021.

Questions, Comments or Concerns

Connexion / Connexion Plus Customer Service
(904) 630-3100

The JTA has partnered with UZURV to provide and operate Connexion Plus service. If you are a rider and want to share your experience with UZURV or share feedback about your trips, you may also contact UZURV at ridersupport@uzurv.com.