Connexion Plus

Connexion Plus logoExperience the Next Level
in Paratransit Service

JTA is excited to offer a new option to our Connexion customers – Connexion Plus.

Connexion Plus is perfect for eligible customers who want private, same-day, door-to-door service to anywhere in Duval County.

How it Works

Any certified Connexion customer is eligible.

  • Call Connexion Plus to schedule your reservation: (904) 404-0848
  • Supply the following information:
    • Name
    • Date and time of pick-up
    • Pick-up and drop-off addresses
    • Number of passengers
    • Any accommodations needed, such as a wheelchair lift
  • Call at least two hours in advance of your requested pick-up time
  • Look for the “Connexion Plus” sign in the front window of the vehicle


Credit cards only

  • One-way Fare: $6 per passenger, due at time of reservation
  • Personal Care Attendant Fare: Free
EFFECTIVE SEPTEMBER 1: Connexion Plus fares will change for trips exceeding 15 miles. Customers will continue to pay $6 per trip base fare, however for trips over 15 miles, customers will pay an additional $2 per mile. 


(904) 404-0848

Monday through Friday, 5:30 a.m. to 10 p.m. 

Weekends, 7:30 a.m. to 7:30 p.m.

The Reservation Office is closed on Thanksgiving, Christmas Day and New Year's Day. Service is available, but please make reservations in advance of these holidays.

Holiday Hours

On New Year’s Day, Memorial Day, Independence Day, Veterans Day, Christmas Day and Thanksgiving, service hours are 7:30 a.m. to 7:30 p.m.

Questions, Comments or Concerns

Connexion / Connexion Plus Customer Service
(904) 630-3100