Customer Service

Note Please note, under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.

General Inquiry

Customer Service

JTA Administration

  • Phone

    (904) 630-3181

  • Fax

    (904) 632-5218

  • Office Address

    100 LaVilla Center Drive (opening March 30, 2020)
    Jacksonville,  FL  32204

  • Mailing Address

    P.O. Drawer "0"
    Jacksonville, FL 32203

  • Lost & Found/Customer Service Lobby Hours

    Monday – Friday 8 a.m. – 5 p.m.
    Weekends Closed

Comments or Concerns?

Accessible Contact Form can be found here.

MyJTA App

  • Download the MyJTA App

    myjta.com

  • General Inquiry

    (904) 630-3100

  • Technical Support

    (704) 837-8066

JTA See and Say App

Lost & Found

  • Phone

    (904) 630-3189

  • Office Hours

    Monday – Friday 8 a.m. – 5 p.m.

JTAMobilityWorks

Tickets & Transit

Purchase Fare

  • Use the MyJTA App

    myjta.com

  • Ferry, Gameday Xpress, and Scrips

    JTA eCommerce

  • Star Card Hotline

    (904) 632-3800
    Monday - Friday 8 a.m. - 5 p.m.

Rosa Parks Transit Station

  • Phone

    (904) 630-3100

  • Address

    201 Union St W
    Jacksonville, Florida 32202

  • Ticket/Cashier Window

    Monday – Friday 6 a.m. – 6 p.m.

  • Senior/Reduced Fare STAR Cards

    Monday – Friday 8 a.m. – 5 p.m.

Fixed-Route Buses

  • Customer Service Phone

    (904) 630-3100

  • Florida Relay

    (800) 955-8771 (voice) or 711 (TTY)

First Coast Flyer

  • Website

    First Coast Flyer

  • Customer Service Phone

    (904) 630-3100

  • Florida Relay

    (800) 955-8771 (voice) or 711 (TTY)

St. Johns River Ferry

  • Website

    Ferry

  • Phone

    (904) 630-3100

Skyway

  • Park-N-Ride

    (904) 630-3110

  • Website

    Skyway

Ultimate Urban Circulator (U2C)

  • Website

    U2C

  • Phone

    (904) 630-3100

ReadiRide

  • Website

    ReadiRide

  • Reservations

    (904) 679-4555

  • Hours

    Monday - Saturday 6 a.m. - 7 p.m.

  • Customer Service

    (904) 630-3100
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ADA & Paratransit

Connexion & Connexion Plus

  • Phone

    (904) 265-6999

  • Florida Relay

    (800) 955-8771 (voice) or 711 (TTY)

  • Address

    100 N. Myrtle Avenue
    Jacksonville, FL 32204

  • Hours

    Daily 8 a.m. – 5 p.m.
    Weekends & Holidays Open
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Procurement

General Procurement Info

DBE Program

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File a Complaint

General Complaint Form

ADA Complaint Form

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