Customer Service

Note Please note, under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.

General Inquiry

Customer Service

JTA Administration

  • Phone

    (904) 630-3181

  • Fax

    (904) 632-5218

  • Office Address

    121 W. Forsyth Street, Suite 200
    Jacksonville,  FL  32202

  • Mailing Address

    P.O. Drawer "0"
    Jacksonville, FL 32203

  • Lost & Found/Customer Service Lobby Hours

    Monday – Friday 8 a.m. – 5 p.m.
    Weekends Closed

Comments or Concerns?

Accessible Contact Form can be found here.

MyJTA App Questions

  • Download MyJTA

    http://www.myjta.com

  • General Inquiry

    (904) 632-3800

  • Technical Support

    (704) 837-8066

Lost & Found

  • Phone

    (904) 630-3189

  • Office Hours

    Monday – Friday 8 a.m. – 5 p.m.

JTAMobilityWorks

Tickets & Transit

Purchase Fare

  • General Fare

    http://www.myjta.com

  • Ferry, Gameday Xpress, and Scrips

  • Star Card Hotline

    (904) 632-3800
    Monday - Friday 8 a.m. - 5 p.m.

Rosa Parks Transit Station

  • Phone

    (904) 630-3100

  • Address

    201 Union St W
    Jacksonville, Florida 32202

  • Ticket/Cashier Window

    Monday – Friday 6 a.m. – 6 p.m.

  • Senior/Reduced Fare STAR Cards

    Monday – Friday 8 a.m. – 5 p.m.

Main Transit

  • Fixed Route Buses & Trolleys

    (904) 630-3100

  • Florida Relay

    (800) 955-8771

First Coast Flyer

St. Johns River Ferry

Skyway

  • Park-N-Ride

    (904) 630-3110

Ultimate Urban Circulator (U2C)

Community Shuttle Reservation Line

  • Phone

    (904) 598-8724

  • Office Hours

    Monday – Saturday 6 a.m. – 7 p.m.
    Sundays & Holidays Closed

Ride Request/Commuter Shuttle

  • Phone

    (904) 598-8760

  • Florida Relay

    (800) 955-8771

JTA Taxi Pilot

  • Phone

    (904) 686-8111
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ADA & Paratransit

JTA Paratransit Services

  • Phone

    (904) 265-6999

  • Florida Relay

    (800) 955-8771

  • Address

    100 N. Myrtle Avenue
    Jacksonville, FL 32204

  • Hours

    Daily 8 a.m. – 5 p.m.
    Weekends & Holidays Open
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Procurement

General Procurement Info

DBE Program

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File a Complaint

General Complaint Form

ADA Complaint Form

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