JTA COVID-19 Updates

Coronavirus Pandemic Response

The Jacksonville Transportation Authority is taking every precaution to ensure customers and employees can safely travel as we face the challenges from the COVID-19 coronavirus. Together, we are following the recommended guidelines from the U.S. Centers for Disease Control and Prevention, and adhering to all local and state executive orders related to the pandemic.  

 COVID-19 Reminders
  • Customers and Employees are required to wear face coverings inside JTA facilities and onboard JTA transportation services.
  • Please follow all social distancing instructions at stops, stations and onboard vehicles
  • Reduced capacity on JTA buses and Skyway trains are in place to limit close contact
  • JTA Administrative Offices are closed to guests unless approved by JTA staff
  • Hand sanitizer and face masks are available upon request
  • Advanced and increased cleaning at stations, stops and for all JTA vehicles

Local, State and Federal Resources

The Florida Department of Health, Florida Division of Emergency Management, City of Jacksonville Emergency Operations Center, and the U.S. Centers for Disease Control and Prevention have expansive COVID-19 guidelines, reminders and resources. In addition to the information provided by the JTA, please also continue to follow updates and announcements from these agencies:


Ride to Health

In partnership with the City of Jacksonville, the Florida Department of Health, and other local health service organizations, the Jacksonville Transportation Authority provides safe, clean and reliable transportation to available COVID-19 vaccination distribution locations.

The JTA has bus routes and on-demand services that provide convenient access to several COVID-19 vaccination locations in Jacksonville.

JTA’s ReadiRide service provides affordable, on-call transportation to vaccination locations. To provide additional support to the community during COVID-19 vaccine distribution, we have expanded the coverage of our ReadiRide zones. Applicable zones are listed under each location below. Call (904) 679-4555 to confirm your eligibility and to make a reservation (Monday through Saturday, 6 a.m. to 7 p.m.) to get you to and from your vaccination appointment.

The safety and health of our customers and employees is a top priority at the JTA. All JTA services, including our buses and ReadiRide service, are regularly cleaned and sanitized throughout the day. We ask our customers to wear masks when riding on all our vehicles and in our facilities and to maintain social distancing.

Learn More

Help us keep Jacksonville moving

Public transportation systems like the JTA are working every day to keep riders and employees safe from COVID-19, but we can’t do it without your help.  For every action taken, we ask riders to share the responsibility. We’ve joined more than 100 peer agencies across the U.S. in joining the American Public Transportation Association’s (APTA) Health & Safety Commitments Program.

The program defines four core categories of responsibilities – for transit agencies like the JTA, and for our customers – making this a true partnership for health and safety:

  • Following public health guidelines from official sources like the CDC or Florida Department of Health
  • Protecting each other by requiring face coverings and other protection
  • Keeping customers informed and empowered to choose the safest times and routes to ride
  • Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or feel ill

As we take on this challenge together, please do not hesitate to contact JTA Customer Service at (904) 630-3100 if you feel unsafe or see someone not following our COVID-19 policies like wearing face coverings or staying physically distanced.