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Nassau Transit
Transition to the JTA
Nassau Transit provides Transportation Disadvantaged (TD) services for Nassau County residents. This service is being transitioned from Nassau County Council on Aging to the Jacksonville Transportation Authority (JTA) on October 1st, 2024.
Apply for Nassau Transit TD Services
Any resident of Nassau County may request an eligibility application from the JTA by printing out, completing and mailing the necessary documents linked below, or calling our toll-free number (800) 298-9122 or (904) 261-0700.
Fare Pricing & Service Hours
Cost
Standard Fare
Each trip is priced at $2
Our customer service team is available to assist with any inquiries from:
5:30 AM to 8:30 PM / Monday - Friday
8 AM to 5 PM / Saturday
Contact
You can contact the JTA by phone, by email, via website or social media:
Phone
Nassau Reservations
JTA Reservations staff
Customer Contact Center
Website
Frequently Asked Questions
In February 2024, the Northeast Florida Regional Council (NEFRC) solicited a request for proposals to perform transportation services for Nassau County.
On June 3, 2024, the JTA was awarded a contract with the state commission for transportation disadvantaged and named the Community Transportation Coordinator (CTC) for Nassau County. As CTC, the JTA has been requested to perform Transportation Disadvantaged (TD) services and will follow the direction of the local transportation board.
To be eligible, one must meet the following criteria:
Be a Nassau County resident
Must complete an application
Must have no other means of transportation
In the beginning, the focus will be on life sustaining and medical trips based on the priorities of the Transportation Disadvantaged Local Coordinating Board. In the transitional service period following October 1, JTA will continue to work with Nassau County Council on Aging and the Board of County Commissioners to strive for a smooth transition.
No, you do not need to reapply if your existing eligibility meets all criteria. However, you may be contacted for updated information to ensure we have the most accurate details for providing your service. With funding for the TD program being limited by the State, the recertification process will be completed annually with customers needing to provide new proof of income and verification of other eligibility criteria to qualify for services.
The JTA is working closely with Nassau County Council on Aging to understand current services, vehicles, geography and most importantly, the customers. The JTA will be continuously deploying outreach staff to meet with the community regarding the transition and assisting with any issues/concerns in a prompt manner. The JTA will be conducting all the required training for drivers and staff to ensure they are fully prepared to serve you effectively.
If you encounter any problems or issues, please continue to contact the JTA/Nassau Transit Customer Contact Center immediately. For any immediate or urgent concerns, call: (904) 261-0700, or for any feedback, call JTA Customer Service: (904) 630-3100. We are here to address your concerns and resolve any issues as quickly as possible.
The transition started on June 3, 2024 and will be completed on October 1, 2024.