Paratransit

 

About our Paratransit Services

Connexion

Connexion provides destination-to-destination shared public transportation for people with disabilities who are functionally unable to use fixed-route services for some or all of their transportation needs, and for people who are transportation disadvantaged (TD). 

Connexion also offers travel training to ADA paratransit eligible individuals who do have the ability to use fixed-route services.

Hours of service for Connexion are the same as those of our fixed-route service. 

Connexion Plus – NEW!

JTA is excited to offer a new option to our Connexion customers — Connexion Plus. This service is perfect for eligible customers who want private, same-day, door-to-door service to anywhere in Duval County. Any customer who is eligible for Connexion may also use Connexion Plus.

Simply call two hours before your requested pick-up time and pay $6 per passenger (each way) to travel anywhere within the county limits. Approved Personal Care Attendants (PCAs) ride for free.


General Information

Reservations

Connexion

(904) 265-6999
Reservations may be made daily, including weekends and holidays, from 8 a.m. to 5 p.m.

Connexion Plus

(904) 404-0848
Call at least two hours in advance of your requested pick-up time.
Reservations may be made Monday through Friday from 6 a.m. to 7 p.m. and weekends from 7:30 a.m. to 7:30 p.m.

Fares and Passes

Connexion

  • ADA Fare: $3
  • TD Fare: $3.50
  • Out-of-County TD Fare: $6
    For authorized medical trips only
  • Personal Care Attendant (under ADA): Free
  • Personal Care Attendant / Escort (under TD): same fare as customer

Exact fare is required when you board the vehicle. Drivers do not make change.

E-STAR Card

Always have your fare ready when you use the E-STAR Card. Easily purchase and reload the card using the link below. Be sure to register your card, too! Registering allows you to set up automatic value-reload options and protect your balance if your card is lost or stolen.

Purchase or reload an E-STAR Card

Connexion Plus

  • Credit cards only
  • One-way Fare: $6 per passenger, due at time of reservation
  • Personal Care Attendant: Free
Did You Know?
JTA offers free fares to ADA-approved paratransit customers riding our fixed-route services.

Eligibility and Training Center

(904) 265-6001
Available Monday through Friday, 8 a.m. to 5 p.m.

ADA Eligible Visitors

Out-of-town visitors to Jacksonville who are ADA Eligible in another city, or visitors who can provide documentation of a disability, may be able to use Connexion. Contact the Eligibility and Training Center at (904) 265-6001 and choose option 3 (available Monday through Friday, 8 a.m. to 5 p.m.).

Questions and Concerns

Connexion Customer Service

(904) 265-8928

100 North Myrtle Avenue
Jacksonville, FL 32204 
View Locator Map

ADA Coordinator

Ken Middleton
(904) 630-3181
kmiddleton@jtafla.com


Getting Started

Who is Eligible

JTA follows the Americans with Disabilities Act (ADA) of 1990 eligibility standards for paratransit service. People with disabilities in the following categories are eligible to receive paratransit service.

  • Category I Applicants who cannot independently use JTA bus or rail service, even with training.
  • Category II Applicants who can use or learn to use an accessible public transit system, but the system is not fully accessible.
  • Category III Applicants who have a specific impairment that prevents them from getting to or from a bus stop or rail station.

How to apply for Eligibility

Contact the Eligibility and Training Center

Call the Eligibility and Training Center to request information and to obtain an application.

Eligibility and Training Center: (904) 265-6001
Florida Relay: 711 or (800) 955-8771

Alternatively, you can download a PDF of the Paratransit Eligibility Application.

The eligibility process takes place in person. Once the application has been completed, the applicant must call the Eligibility and Training Center to schedule an appointment for the interview and possible functional assessment. JTA’s in-person process follows the Easter Seals Project Action model.

Eligibility Case Review

The results of your assessment are reviewed by JTA to determine if you are eligible for Connexion paratransit service.

Becoming ADA Eligible for Paratransit Service 
Applicants become ADA paratransit eligible on a "conditional" or "unconditional" basis.

  • Conditional Eligibility
    Customers with "conditional eligibility" will be able to use Paratransit Service only for specified trips in which they meet ADA paratransit eligibility standards. This means, if you are able to use JTA fixed route services to complete a trip, you will not be eligible to use Paratransit Service for that trip.
  • Unconditional Eligibility
    Customers with "unconditional eligibility" may use Paratransit Service exclusively.

Notification of Eligibility

Applicants are notified within 21 days of their eligibility assessments.

Contesting an Eligibility Determination

Applicants who are determined not eligible or who do not agree with the conditions established for their use of the Paratransit Service may file an appeal within 60 days of the date the initial eligibility determination was received. Additional information regarding the appeals process can is available through the Eligibility and Training Center.

Common Questions about the Process

Below are some answers to a few frequently asked questions to help you understand what to expect with the eligibility process.

 

Question: I have a permanent disability. Why is JTA asking me to submit to an "in-person" assessment to determine my eligibility to use Paratransit Service? 

Answer: The Americans with Disabilities Act of 1990 (ADA) requires JTA to implement a process that strictly limits eligibility to individuals who clearly meet ADA eligibility standards. The new in-person assessment process will identify individuals' potentials rather than limitations in their ability to use accessible bus or rail transit.

 

Question: How will the assessment work? 

Answer: You may be required to undergo a functional or cognitive assessment as determined by your disability. The results, coupled with your travel habits, will determine the best way to serve your transportation needs.

 

Question: Who will conduct the assessment? 

Answer: The assessment will be conducted by either a Physical or Occupational Therapist.

 

Question: What will the assessment cost me? 

Answer: There is no charge to you for the assessment.

 

Question: Where will I have to go for the assessment? 

Answer: The assessment will be conducted at the Eligibility and Training Center.

 

Question: What will happen when I get to the Eligibility and Training Center? 

Answer: A brief interview will be conducted by JTA staff to review your application, your photo will be taken,
and then, if necessary, you will meet with the Physical or Occupational Therapist for either a mobility or cognitive assessment.

 

Question: What happens after the assessment? 

Answer: The results of your assessment will go through an internal review process and within 21 days, you will be notified of your eligibility status.

 

Question: What happens if I am notified that I am not eligible for paratransit service? 

Answer: An appeal process is available to any applicant who is denied eligibility.

 

Question: What happens if I am eligible for paratransit service for some, but not all, of my trips? 

Answer: You can use JTA’s fixed route services or find alternate transportation for those non-ADA eligible trips. Connexion provides travel training to teach you how to use JTA’s fixed route services for those non-ADA eligible trips.


Reference Guides

The JTA Connexion Quick Reference Guide and Connexion Rider's Guide provide detailed information on eligibility, reduced fare cards, reservations, service hours and more. To request a copy of these guides, contact Connexion at (904) 265-8928.