STAR Card

STAR Card logo

Which STAR is for You?

STAR Cards (extended use)

STAR Cards are durable plastic cards that contain a microchip used to pay your fare when the card is tapped at a farebox. STAR Cards can be loaded and reloaded with daily, weekly or monthly Passes, or with cash value. The card is valid for three years.

The STAR Card works with all reduced fare programs. To deter fraud and theft, Seniors and other reduced fare customers use an ID STAR Card that features their photo on the back of the card.

STAR Tickets (limited use)

Silver STAR Tickets are primarily designed for out-of-town visitors and those who use JTA services less frequently. These tickets can be reloaded but are made of paper and are much less durable than the STAR Card. STAR Tickets do not offer all the features supported by STAR Cards.

Reloading your STAR Card or Ticket

Reloading is easy. Simply add money through the STAR Card website or Ticket Vending Machines (TVMs) at major stations and hubs. The user-friendly TVMs dispense both STAR Cards and STAR Tickets and allow customers to reload cash value. TVMs accept cash (no pennies), credit cards (except American Express cards or Visa Gift Cards) and debit cards for payment.

STAR Cards also can be registered on the website so if lost or stolen, the remaining value can be restored on a new card issued by JTA. This feature is not available for STAR Tickets.

Auto-Reload Option

Set up auto-reload and never let the balance on your STAR Card run low. Use this feature to load your card with a predetermined monthly amount deducted from your bank account or credit card. Set up this option on the STAR Card website or at the Jacksonville Regional Transportation Center at LaVilla (JRTC) Ticket Center, located on the ground floor. 

Cash Value Option

You can add up to $150 cash value to your STAR Card. Use the cash value to pay for a single ride or for anyone accompanying you. Purchasing a Pass is the best way to save money, but the cash value option is especially handy for those who may not be frequent riders.

Add cash value through the STAR Card website, Ticket Vending Machines (TVMs) and Pass Partner locations in increments of $10, $15, $20 or $50. You can utilize any combination of the cash value increments, but can't exceed a maximum $150 value on your STAR Card. Visit the Ticket Center at the JRTC to load any cash value amount on a STAR Card. All registered and initialized STAR Cards can be reloaded via the STAR Card website.

NOTE: Internet Explorer is not a supported browser for using the STAR Card website. Use of a current browser such as Chrome, Firefox, Safari or Edge is required.

Benefits of STAR

Reduces abuse

STAR Cards and Tickets use high-security microchip encoding, which is virtually impossible to duplicate.

Enhances riding experience

STAR Cards and Tickets make riding transit much easier and more convenient than carrying cash.

Faster boarding

STAR Cards and Tickets make boarding the bus much faster. There are no magnetic strips to swipe and no cash to count. Passengers simply tap the card and board, reducing the time the bus needs to remain stopped.

Where to Purchase

Get your STAR Card at the Jacksonville Regional Transportation Center at LaVilla (JRTC) at 100 LaVilla Center Drive. Visit the Ticket Center, located on the ground floor, between 6 a.m. and 5 p.m.

Photos for Senior and Reduced Fare ID STAR Cards are available from 8 a.m. to 5 p.m.

STAR Cards and Tickets are available for purchase and reloading at TVMs at these additional locations (no staff on-site):

  • Regency Transit Hub
  • Gateway Transit Hub
  • James Weldon Johnson Park Station (formerly Hemming Park Station)
  • Central Station
  • Kings Ave Station
  • Pearl & Water Street bus stop
NOTE: TVMs DO NOT accept American Express cards or Visa Gift Cards. The transactions will show as unsuccessful and a hold will be placed on the funds.

Additional Purchase Locations

STAR Cards and Tickets are also available through our Pass Partners

  • Winn-Dixie & Harveys Supermarkets – STAR Cards, for purchase and reload (1-, 3-, 7- and 31-day Passes and cash value up to $150)
  • Walgreens – Silver STAR Tickets (1- and 3-day Passes)

STAR Card Replacement Fee

  • First replacement: $2
  • Second and subsequent replacements: $10

STAR Card Registration

Register your STAR Card. In order to have your value replaced on your lost or stolen card, your card MUST be registered. Cards must be registered at least 48 hours prior to a claim.

Additional Information

Are senior passengers required to get a STAR Card?

The STAR Card is your new senior ID. JTA will only accept a valid Senior ID STAR Card for customers over 65 years old. All customers over 65 without a valid Senior ID STAR Card must pay the base cash fare of $1.75.

What documentation is required to obtain a Senior ID STAR Card?

Please bring with you a government-issued picture ID showing your valid date of birth. Passengers 65 years of age and older ride free with a valid ID STAR Card.

Are reduced-fare customers required to get a STAR Card?

The STAR Card is your new ID. All passengers that are eligible for a reduced fare must present a valid ID STAR Card upon boarding.

What documentation is required to obtain a Reduced Fare ID STAR Card?

  • Customers with disabilities — a JTA Reduced Fare Application completed by a doctor and statement of disability on physician letterhead
  • Veterans with disabilities — current letter on VA letterhead stating at least a 50% disability
  • Recipients of Social Security Disability or Social Security Income — current award letter
  • Recipients of Medicare — Medicare card (red, white and blue paper card)

Where do I go to have my picture taken for a Reduced Fare or Senior ID STAR Card?

To have your picture taken for a Reduced Fare or Senior ID STAR Card, please visit:

  • Jacksonville Regional Transportation Center at LaVilla (JRTC)
    Ticket Center, ground floor 
    100 LaVilla Center Drive
    Monday through Friday from 8 a.m. to 5 p.m. 
  • JTA Myrtle Avenue Operations Campus
    100 N. Myrtle Avenue
    Monday through Friday from 8 a.m. to 5 p.m.
  • Armsdale Park-n-Ride 
    3191 Armsdale Road
    Monday through Friday from 6
    to 9 a.m

Offices are not open on Federal holidays.

Can I use my ID STAR Card at Ticket Vending Machines, Winn-Dixie and Harveys locations?

ID STAR Cards may be reloaded at Ticket Vending Machines (TVMs), Winn-Dixie or Harveys Supermarket locations, but new cards cannot be purchased at these locations. To purchase a new card or if your card is expired, please visit one of the following locations (bring your expired ID STAR Card, if applicable):

  • Jacksonville Regional Transportation Center at LaVilla (JRTC)
    Ticket Center, ground floor 
    100 LaVilla Center Drive
    Monday through Friday from 8 a.m. to 5 p.m. 
  • JTA Myrtle Avenue Operations Campus
    100 N. Myrtle Avenue
    Monday through Friday from 8 a.m. to 5 p.m.
  • Armsdale Park-n-Ride 
    3191 Armsdale Road
    Monday through Friday from 6 to 9 a.m

Contact Information

Email: STARinfo@jtafla.com
STAR Hotline:
 (904) 632-3800
Hotline Hours: Monday through Friday from 8 a.m. to 5:30 p.m.