Proposed Fare Modifications

We want to hear from you!

The Jacksonville Transportation Authority wants your input on fare modifications proposed for fixed-route bus lines, First Coast Flyer BRT lines, St. Johns River Ferry and ReadiRide services.

No changes are being proposed for customers age 65 and older or for Connexion and Connexion Plus customers.

If adopted, this would be the first change to fares in seven years, and the fifth fare adjustment since the JTA began providing public transportation services in 1971. Since the last fare modification in 2012, the JTA has continued building an improved and expanded transit system network and as a result, on-time performance is increasing, more frequent service and better technology is being provided to make services more reliable and convenient for customers.

A Message from our CEO

 

Proposed Fare Modifications

FIXED-ROUTE & FIRST COAST FLYER BUSES

Fare Category Current Fare Proposed Fare
Single Trip Fare $1.50 $1.75
Single Trip Fare (Reduced) $0.75 $0.75
1-Day Pass $4.00 $4.50
w/ Mobile App Discount n/a $4.25
3-Day Pass $10.00 $12.00
w/ Mobile App Discount n/a $11.00
7-Day Pass $16.00 $20.00
w/ Mobile App Discount n/a $18.00
31-Day Pass $50.00 $65.00
w/ Mobile App Discount n/a $60.00
1-Day Pass (Reduced) $1.50 $1.75
w/ Mobile App Discount n/a $1.50
31-Day Pass (Reduced) / Youth $30.00 $32.00
w/ Mobile App Discount n/a $30.00
Express Fare $2.00 $2.75
Express Fare (Reduced) $1.50 $2.00
Senior Fare (age 65 and older) Free Free
Fixed-Route & First Coast Flyer Changes
  • Discount for purchasing multi-day passes using the MyJTA mobile app
  • College students using the MyJTA app (and verified using ID.me) receive 50% off the regular price of 1, 3, 7 and 31-day passes
  • No change to senior fares (age 65 and older)

ST. JOHNS RIVER FERRY

Fare Category Current Fare Proposed Fare
Pedestrian $1.00 $1.00
Motorcycle $5.00 $6.00
w/ Mobile App Discount n/a $5.50
Car – Weekday $6.00 $7.00
w/ Mobile App Discount n/a $6.30
Car – Weekend $6.00 $8.00
w/ Mobile App Discount n/a $7.20
Truck / Bus / RV – Weekday $10.00 $14.00
w/ Mobile App Discount n/a $12.60
Truck / Bus / RV – Weekend $10.00 $16.00
w/ Mobile App Discount n/a $14.40
Bus / RV $20.00 Eliminate
Auto Ticket Book $85.00 $120.00
w/ Mobile App Discount n/a $100.00
Truck / Bus / RV Ticket Book n/a $240.00
w/ Mobile App Discount n/a $200.00
St. Johns River Ferry Changes
  • Discount for all fare types for using the MyJTA mobile app
  • Eliminate the $1 charge for extra passengers
  • Eliminate the “Bus/RV” fare type; include in truck fare
  • Ticket books include tickets for 20 trips available to use 7 days a week

READIRIDE

Fare Category Current Fare Proposed Fare
Connecting to a JTA Stop $0.50 $2.00
No Connection $2.00 $2.00
ReadiRide Changes
  • Eliminate discount for connecting to a JTA stop

Automatic Fare Indexing Policy

Proposed Policy

In order to avoid drastic fare increases in the future, the JTA Board of Directors also will consider a new Automatic Fare Indexing Policy that establishes a more predictable and transparent mechanism for setting changes every two years.

If adopted, the JTA will adjust fares based on a formula that is based on changes in the Consumer Price Index, the JTA operating budget and labor cost changes.

The JTA Board of Directors would also re-evaluate this policy on a biennial basis during the JTA’s budget process. The Board reserves the right to discontinue or adjust the policy at its discretion during that review.

This would result in smaller changes, not to exceed 10%.

Of course, any fare changes would be reviewed to ensure that they would not adversely affect one group over another.

Share Feedback at the Public Hearings

JTA is holding public hearings to seek input regarding the proposed fare modification and fare indexing policy. The hearings will be open house format, allowing customers to visit at their convenience within the meeting window, discuss the proposals and give feedback. All interested persons or groups are encouraged to attend and participate. Public participation is solicited without regard to race, color, religion, gender, age, national origin, disability or familial status. Anyone requiring special accommodations should contact Mrs. Riddick at (904) 632-5522 or email criddick@jtafla.com no later than seven days prior to the hearings. These hearings are ADA and transit accessible.

Public Hearings

Monday, August 12, 2019

5 to 7:30 p.m.
FSCJ Downtown Campus
101 W. State Street
Large Auditorium, Room #A1068
Jacksonville, Florida 32202
Presentations as needed at 5:15 and 6:15 p.m.

Tuesday, August 13, 2019

10 a.m. to Noon
JTA Operations Campus
100 N. Myrtle Avenue
Building 1
Jacksonville, Florida 32204
Presentations as needed at 10:15 and 11:15 a.m.

Frequently Asked Questions

Q: Why is JTA proposing a 2019 fare modification?

A: In order to continue offering world-class products and services that improve the customer experience, and to continue to be good financial stewards of taxpayer dollars, the JTA is proposing changes to its fare structure.

The JTA has made significant investments to build an outstanding transportation system over the last six years:

  • On-Time Performance has improved from 64% in 2013 to over 80% today.
  • We have improved and expanded the transit system network by:
    • Introducing Bus Rapid Transit (BRT) Corridors with 10-15 minute frequency.
    • Increasing 30-minute frequency on 13 fixed bus routes, up from just 2 routes with 30-minute frequency in 2014.
    • Creating five fixed bus routes with 15-minute frequency.
  • Most of JTA’s bus fleet is less than three years old, creating a reliable and modern ride for passengers. In addition, close to 40% of the buses utilize compressed natural gas (CNG) which improves air quality by removing instances of harmful diesel emissions.
  • We continue to partner with the private sector to implement alternative transit options that increase our riders’ mobility options through on-demand service, while maintaining or reducing operational costs, through programs like ReadiRide and Beachside Buggies.
  • JTA has enhanced the customer experience by providing:
    • Real-time passenger information so customers don’t have to wonder when the next bus will arrive. They know ahead of time and can plan their trips accordingly.
    • The MyJTA mobile app to increase the safety and convenience of not carrying cash. A discount will be offered on fares for those who purchase their tickets through the app.
    • Free on-board Wi-Fi is offered to customers so they can stay connected during their travel.
    • Additional ticket vending machines at various locations around town to provide easier access for those customers who do not have a mobile device or do not wish to purchase tickets with a mobile device.

 

Q: How often does the JTA raise fares?

A: In the nearly 50 years that the JTA has been providing transit service, it has made only four previous fare adjustments. The last increase occurred seven years ago, in 2012. 

 

Q: What are the proposed changes?

A: Fares for all fixed-route and First Coast Flyer buses, ReadiRide service and the St. Johns River Ferry will see slight increases, including single-day and multi-day passes.

Those using the MyJTA mobile app will receive a discount on fares for fixed-route bus, First Coast Flyer and St. John River Ferry services.

There will be no changes to the Connexion or Connexion Plus fares. For seniors over the age of 65, fares will remain free. The Skyway will also remain free. 

 

Q: Will there be an opportunity for public input?

A: Yes. A series of public hearings will be held August 12 and 13 to obtain public opinion (see schedule above). All meetings will be open house style so customers and the general public can attend at a time that is convenient for them during those timeframes.

JTA staff will then collect this input from the JTA facilities, public meetings and online forum for the purpose of reporting back to the JTA Board of Directors.

 

Q: What happens after the public hearings are held?

A: All public input will be collected and provided to the JTA Board of Directors for review. Following the public hearing on Aug. 13, the Board will meet between 1 - 2 p.m. to discuss the proposal and to decide if they want to adopt the changes or not. If adopted, the proposed rates would take effect at a later date, after the close of the fiscal year. 

  

Q: How will the additional revenue from the fare modification be used?

A: The additional monies will ONLY be used to cover operating costs for providing transportation trips.

 

Q: Is the construction of the Jacksonville Regional Transportation Center at LaVilla (JRTC) and other JTA capital projects the reason behind the proposed fare increase? 

A: No. Funds used for the construction of the JRTC and other JTA capital projects such as the Ultimate Urban Circulator (U2C) and JTAMobilityWorks come from other revenue streams, grants and other sources. Capital projects are planned, designed and funded years in advance. 

 

Q: Are the discounted fares only applicable to MyJTA app users?

A: Yes. The MyJTA mobile app reduces our ticketing operating costs. The JTA is sharing those savings with our customers. 

 

Q: How will the proposed changes enhance service? 

A: These proposed changes will ensure the JTA can continue to maintain, expand and upgrade our current service options for our customers. We are constantly studying and evaluating our systems performance and how population shifts in Jacksonville (residential, employment, etc.). Each year the JTA implements up to three service changes in which services are modified to ensure JTA is providing an efficient and reliable service.

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