Fare Change 2026 Presentation Community Meetings
View the fare change video shown at the community meetings.
Connexion Fares Pilot
February 1, 2026 - July 31, 2026
We Want Your Feedback!
Frequently Asked Questions
Is the JTA discontinuing paratransit services?
No. The JTA will continue to provide Connexion paratransit services as required by federal law.
What is the difference between Connexion and Connexion Plus paratransit services?
Connexion is the City of Jacksonville’s paratransit service, provided by the JTA. Connexion delivers destination-to-destination, SHARED public transportation for people with disabilities who are functionally unable to use fixed-route services for their transportation needs, and for people who are transportation disadvantaged (TD).
In 2019, the JTA launched Connexion Plus, a premium, on-demand, private (NON-SHARED), same-day, door-to-door service, much like an Uber/Lyft ride for eligible ADA or TD customers.
What changes will be made to paratransit services in the pilot program?
Connexion service will be providing same day trips based on availability.
There will be NO change to Connexion Plus service. There will be a change in the fare structure stated below.
What changes are being made to the fare structure for paratransit services?
As part of the pilot, Connexion and Connexion Plus fares will be:
What improvements have been made to the Connexion service? Is it reliable?
Over the last 5 years, the JTA has made significant improvements to our Connexion service, increasing reliability and on-time performance, expanding and upgrading the Connexion fleet with brand new vehicles, and improving the rider experience across the 762 square miles we serve. Connexion has a 93 percent destination on-time performance over the last 3 years. Connexion Plus customers can rely on our Connexion service.
Is there a change to the reservation process?
NO. There is no change to how you make reservations.
Community Meetings
Tuesday, January 6, 2026
11 am – 1 pm
5 pm – 7 pm
FSCJ Downtown
Large Auditorium
501 W. State Street, #A1068
Jacksonville, FL 32202
Wednesday, January 7, 2026
9 am – 11 am
William Gulliford Community Center
4870 Ocean Street
Jacksonville, FL 32233
Thursday, January 8, 2026
5 pm – 8 pm
Pablo Creek Public Library
Community Room A
13295 Beach Boulevard
Jacksonville, FL 32246
Tuesday, January 13, 2026
10 am – 12 pm
5:30 pm – 7:30 pm
Legends Center
Double Classroom
5130 Soutel Drive
Jacksonville, FL 32208
Wednesday, January 14, 2026
3 pm – 5:30 pm
Regency Square Public Library
Community Room B
9900 Regency Square Boulevard
Jacksonville, FL 32225
Thursday, January 15, 2026
1:00 pm–3:00 pm
Regency Square Public Library
Community Room B
9900 Regency Square Boulevard
Jacksonville, FL 32225