JACKSONVILLE – The Jacksonville Transportation Authority (JTA) is committed to helping our customers and neighbors in Duval County prepare for the potential impacts of Hurricane Dorian.
The JTA is monitoring Hurricane Dorian’s trajectory and working with the City of Jacksonville’s Emergency Operations Center to coordinate and assist with evacuations.
Beginning at 8 a.m. on Monday, Sept. 2, the City of Jacksonville will begin mandatory evacuations for Flood Zones A and B in coastal areas. Public shelters and special needs shelters will start opening at 10 a.m.
JTA evacuation shuttles will provide free transportation to open public shelters for residents who have no other means to leave evacuation zones.
During an evacuation order and depending on where you live in Jacksonville, there are two ways to use JTA services:
Transport during a hurricane evacuation may take several hours. Please plan ahead. Private vehicles with family and friends are always the quickest and easiest alternatives for evacuating.
If there is no JTA bus service in your area during a hurricane, call (904) 630-CITY to receive instructions on evacuating.
Find your evacuation zone by visiting the JaxReady website.
Residents with special needs MUST pre-register with the City to access transportation to special needs shelters during evacuations. Please call the City of Jacksonville at (904) 630-CITY to register.
In the event regular transit services and Connexion paratransit services are suspended, Connexion will provide life-sustaining trips only, weather permitting.
JTA fixed routes and First Coast Flyer BRT lines will remain open through Monday, adhering to “Sunday Schedule” for Labor Day and during the evacuation period.
The St. Johns River Ferry will close Monday until the threat from Dorian has passed. The ship will be relocated from Mayport Village.
The Skyway, ReadiRide and other regional services are closed for Labor Day and will remain closed until further notice.
NOTE: The JTA will discontinue all regular and evacuation services at an announced cutoff time (determined by city emergency officials) to ensure residents and employees are in a safe location before hurricane or tropical storm effects are expected. This includes all modes of transportation.
Any changes to JTA transit operations, paratransit services and regional services will be announced through JTA social media and to local news outlets.
For a complete list of JTA resources available to you and your family before, during and after a hurricane, or for what to do in the event of a city-ordered evacuation visit our Hurricane Evacuation webpage.
JTA emergency notifications are also available through the JTA See & Say app, available on the App Store (iOS) and Google Play (Android).
Customer Service representatives can be reached at (904) 630-3100; TTY (904) 630-3191 from 5:30 a.m. – 8:30 p.m. Monday – Friday and 8 a.m. – 5 p.m. on Saturdays to answer any questions or concerns.
As a reminder, JTA administrative offices are closed for Labor Day and may be subject to closure through Wednesday.