Better Together: Recent Service Enhancements

On January 26, 2026, new Fixed Route Bus service enhancements went into effect for Routes 8, 10, 18, and 28. These changes are designed to increase bus frequency, make your ride quicker, and our service more reliable.

Click here to download the new bus schedules and plan your next trip.

Fare Modification Pilot Program

As of February 1st, customers are seeing significant savings thanks to our six-month Fare Modification Pilot Program:

• Fixed-Route Bus: $1.75 fare drops to $1.00, a 43% reduction!

• Connexion Paratransit: $3.00 fare drops to $2.00, a 33% reduction!

The pilot program runs from February 1st through July 31st. See all fare changes here.

Community Meetings Recap & Connexion Plus Update

Last month, the JTA held eight community meetings to discuss our six-month Fare Modification Pilot Program which began on February 1st. Active participation from the community showed that when we work together, good things can happen. The JTA heard the community’s feedback, and we are taking action to find an agreeable solution that sustains the Connexion Plus service.

At the JTA Board of Directors Meeting in January, the JTA Board voted to postpone any fare or service changes to Connexion Plus until after April 2nd, 2026.

If you missed our community meetings, you can watch the meeting presentation video, review the details of the pilot program, and give us your feedback here.

Showcasing the Future of Mobility

As we begin the new year, the Jacksonville Transportation Authority continues building momentum around the JTA’s NAVI autonomous vehicle shuttle service and HOLON, the manufacturers of the next-gen, purpose-built AVs. Jacksonville is leading the nation in safe, reliable, public AV deployment. The JTA’s innovation team is developing a model for how innovative technology can improve public safety and shape the future of mobility in America, starting in Northeast Florida.

Delta Airlines Tour

This month, Delta Air Lines, joined by Miller Electric and T-Mobile, visited the Jacksonville Transportation Authority to explore how autonomous technology could support future mobility solutions.

The teams toured our Autonomous Innovation Center (AIC) to see operations and the command center firsthand, then took a ride on NAVI to experience our first-in-the-nation public autonomous mobility service in action.

We’re proud to showcase how the JTA is leading the way in innovative, connected mobility and sharing what’s possible with partners across the industry.

Cobb County Visit

Last month, we welcomed officials from Cobb County, Georgia, to tour the Autonomous Innovation Center and a ride on NAVI. Visits like these offer public officials a firsthand look at the future of mobility and how they can help shape public transportation solutions that improve public safety across America.

NAVI at the NFL Playoffs

The game day energy was high at EverBank Stadium as NAVI was on display in the Fan Entertainment Zone during the Jaguars vs. Bills playoff game. Fans had the chance to see it up close and learn how this innovative service will help get them to future games and events.

Thanks to everyone who stopped by to check it out and connect with the JTA as we continue shaping smarter, safer, and better-connected mobility for Northeast Florida.

Mobility Global Forum

JTA CEO Nat Ford attended the Mobility Global Forum, a two-day gathering that brought together global leaders from across the mobility industry to explore emerging technologies, workforce development, and the future of transportation through innovation and collaboration.

CEO Ford joined Tiffany Gunter, General Manager of SMART, and Claude Molinari, President and CEO of Visit Detroit, for the panel “Public Transit, Modern Mobility, and Building Thriving Regions” moderated by Priya Mann, WDIV NBC Detroit. During the discussion, he shared insights on the innovative mobility solutions implemented in Northeast Florida to increase public safety, better connect our community, and drive economic growth.

Attendees also had the opportunity to see the next-generation HOLON urban shuttle, offering a glimpse into the future of autonomous mobility in America.

Autonomous Vehicles and Public Transport Conference

JTA Senior Vice President and Chief Infrastructure and Development Officer Greer Johnson Gillis took the stage at the 8th Annual Autonomous Vehicles and Public Transport Conference, joining leaders from across the transportation industry to shape the conversation on the future of mobility.

She shared JTA’s perspective on autonomous transit during two key sessions:

• Opening Keynote: AVs, Public Transit, and the Movement of People / The State of Autonomous Transit in 2026

• Keynote Panel: Transit Agency/Operator Perspective

From cutting-edge innovations in autonomous technology to solutions for advancing public transportation, Gillis highlighted the JTA journey on building a more connected, accessible, and forward-looking mobility system in Jacksonville.

Safety on the Move

The JTA partnered was proud to partner again with Drug Free Duval at the Winston Family YMCA in Riverside to bring free Narcan doses and opioid overdose prevention training to the community through our Safety on the Move bus.

Thank you to everyone who joined us to gain life-saving skills, raise awareness, and support a safer, healthier Jacksonville.

The 2026 State of the Authority

One of the JTA’s marquee events of the year, the annual JTA State of the Authority event took place on January 26th where CEO Nat Ford announced the Mobility Visioning Plan 2050, a 25-year conceptual vision for the future of mobility in Northeast Florida.

The program reflected on key milestones from 2025 while looking ahead to the innovative ways the JTA is shaping public transportation across Northeast Florida. Speakers included JTA Board Chair Aundra Wallace, keynote speaker K. Jane Williams, former Administrator for the Federal Transit Administration, and surprise guest Seval Oz, Senior Advisor for the Office of the Assistant Secretary for Research and Technology at the U.S. Department of Transportation, who joined live from Washington, DC.

Vice Chair Patricia Gillum Sams was also in attendance, along with industry leaders, community partners, and students from Terry Parker High School.

The JTA represents “one of the most innovative and accomplished transportation networks in America,” Oz said. “I applaud, commend, and highly value the work that you’ve done in Jacksonville. We’re behind you,” stated Oz.

Employee Retiree Celebration

We recently held a special ceremony to recognize our incredible retirees and thank them for their years of dedication, hard work, and service to our community. This year, we honored 23 employees with a combined 502 years of service to the JTA.

Celebrating Our Employees Accomplishments

Each month, the JTA recognizes employees who exemplify dedication, professionalism and service to our community.

January 2026

• Operator: Shawn Anderson, Bus Operator since 2003

• Maintenance Employee: Trampas Lee, Maintenance Technician in the Transmission Shop

• Administrative Employee: LaRoy Covington, Compliance Manager

Congratulations to all of our team members for their dedication and commitment to making a difference every day. Their contributions continue to strengthen the JTA and the community we serve.

Navigating the Numbers

63,893

In Fiscal Year (FY) 2025, the JTA Facilities team conducted 63,893 bus and shelter cleanings, an increase of 23% from FY24. This year, we’re on track to do even more. We’re always looking at ways to improve, and we understand how important it is to have clean, safe, and reliable buses and shelters in our community. To learn more, click here to watch a 1-minute video about how Team JTA is working to improve the customer experience.

JTA News Making Moves

• American Journal of Transportation, January 22, Jacksonville Transportation Authority: Mobility Visioning Plan 2050 at State of the Authority event | AJOT.COM

• Governing, January 27, Will Self-Driving Cars Short-Circuit Urban Public Transit?

• Jacksonville Business Journal, January 21, JTA CEO Expresses Optimism as Feds Lay Out Policies for AVs (gift link)

• News4Jax, January 22, JTA’s “Better Together” boosts NE FL transit

• Traffic Technology International, January 22, ACES Mobility Coalition adds new members in focus on AV, EV and V2X deployment

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