Customer Amenities

The JTA provides a number of transportation options to the community. These include fixed-route bus, Skyway, Trolley, community shuttle, JTA Connexion (paratransit), and stadium shuttle services. The JTA provides nearly 3,000 safe and convenient bus stops throughout the Jacksonville area. Our system also includes 3 transit hubs, Rosa Parks Transit Station, 42 First Coast Flyer Stations, and 12 Park-n-Ride lots.

The JTA desires to address accessibility and promote public transportation utilization throughout Duval County and northeast Florida by improving the amenities that are available to our customers. To accomplish this goal, the JTA is working on a number of projects to improve the public transportation experience across the region:

  • ADA Accessibility – The JTA has made great improvements to the accessibility of our transit system for people with disabilities by constructing ADA accessible bus stop pads and connecting sidewalks at our bus stops. As of July 2017, 35% of JTA bus stops are ADA accessible compared to 11% in August 2014. The JTA will continue to improve ADA accessibility at bus stops. We will continue to push aggressively toward our goal of full ADA accessibility for the entire JTA system.
  • Shelter Program – The JTA has made significant progress improving our bus stop facilities by replacing and installing new bus shelters throughout the city. There have been over 150 shelters purchased and installed since 2014, valued at over 2 million dollars. The shelters provide desired protection from the elements, adequate safety lighting, and a place for riders to sit.
  • Trash Can Program – In partnership with the COJ and the Fight Blight initiative, the JTA has purchased over 300 trash cans since 2014. These trash cans have been used to replace degraded and damaged cans throughout the city, improving litter issues at bus stops.
  • Mobility Access Program (MAP) – The Mobility Access Program (MAP) was established to improve the access, safety, security, operations, and aesthetics of transit stops. This document provides bus stop guidelines throughout the service area. JTA’s intent for developing MAP was to fulfill a number of objectives both directly and indirectly related to the provision of transportation services. Those objectives are as follows:
    • Improve access to transportation services
    • Promote safety and security on transit vehicles and at stops
    • Ensure the satisfaction of its customers
    • Accommodate neighborhood “place” in the design of transit stops
    • Improve the operations of transportation services
    • Promote local government and private sector partnerships
    • Coordinate land use with the provision of transportation services
    • Provide opportunities for developments along the service routes to encourage Transit Oriented Development