Better Together

Team JTA, every day you show up with dedication and purpose. Our mission to serve the city and the Northeast Florida region relies on your personal commitment, and you should know — it doesn’t go unnoticed.

Even when the public doesn’t see your effort, you're on the job before the sun rises, you're planning routes, maintaining vehicles, and providing excellent customer service - you keep our city moving.

We’re investing in tools and training to make your work safer, more efficient, and more rewarding. We’re streamlining processes, upgrading technology, and creating opportunities for growth - because when you succeed, the JTA succeeds.

Safer. Smarter. Stronger. Better Together.

This is a journey we’re taking as ONE TEAM.

Thank you for your hard work, your ideas, and your passion.

When the JTA asked for feedback, our customers made it clear: courtesy, reliability, and cleanliness are what they care about the most. With this in mind, we’re getting to work and moving forward, together. Here’s what that means: you’ll see reminders of how we’re keeping the customer #1 – on posters across our campuses, in emails, and in leadership huddles.

We’re also putting the spotlight on you, our incredible JTA team, by sharing examples of the commitment you show every day to keep our buses clean, timely, and delivering top tier service to our riders. It’s all part of our goal to highlight the work you do to keep Jacksonville moving, one trip at a time.

Thank you for all you do!