Americans with Disabilities Act (ADA)

America is home to more than 54 million people with disabilities who work, play, shop, vote, pursue an education, raise families, and volunteer in their communities. In 1990, Congress passed the Americans with Disabilities Act (ADA), the civil-rights law that ensures individuals with disabilities access to employment, education, state and local government programs and services, businesses, telecommunications, and public transportation.

The Jacksonville Transportation Authority (JTA) is committed to providing quality service to all our customers. In the last several years, we have worked hard to make our public transit system increasingly accessible to members of our community who have physical or cognitive disabilities.

ADA Complaints

Any individual who believes they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of their disability may file a formal complaint with JTA. Click here to view the Procedures to file an ADA Complaint.

The ADA Complaint Form should be mailed to:

Jacksonville Transportation Authority
Attn: Ken Middleton, Diversity & Equity Manager
100 LaVilla Center Drive
Jacksonville, FL 32204

An individual may file their ADA complaint directly with the Federal Transit Administration (FTA) Office of Civil Rights. Please see the link below filing an ADA compliant with FTA's Office of Civil Rights.

Click here to view the ADA compliant form.

Haga clic aqu? para ver la forma de queja ADA

Important Links