Hurricane Evacuation

Update: September 4, 2019 at 2:15 p.m.

JTA will resume normal transit operations on Thursday, Sept. 5, at regularly scheduled times. This includes all fixed-route buses, First Coast Flyer BRT lines, ReadiRide, regional services and the Skyway. The St. Johns River Ferry will remain closed until ports reopen and it is safe to operate. Connexion and Connexion Plus paratransit services also will resume normal operations Thursday morning. Read the full details.

Update: September 2, 2019 at 4:45 p.m.

To ensure the safety and security of customers and employees, JTA will suspend all transit services on Tuesday, Sept. 3 at 1 p.m. in advance of potential impacts of Hurricane Dorian. This includes all fixed routes, First Coast Flyer BRT lines and the Skyway. Connexion paratransit service will only perform life-sustaining and evacuation trips. Read the full details.

Update: September 1, 2019 at 9:45 p.m.

JTA is working with the City of Jacksonville’s Emergency Operations Center to coordinate and assist with evacuations. Beginning at 8 a.m. on Monday, Sept. 2, the City of Jacksonville will begin mandatory evacuations for Flood Zones A and B in coastal areas. JTA evacuation shuttles will provide free transportation to open public shelters for residents who have no other means to leave evacuation zones. Read the full details.

Update: September 1, 2019 at 12:00 p.m.

JTA will close the St. Johns River Ferry on Monday, Sept. 2, in advance of severe weather conditions expected from Hurricane Dorian. Ferry service will continue through normal business hours Sunday. As a precaution, the JTA is also temporarily removing the vessel from Mayport Village. The Jean Ribault will be stored at a secure location in Green Cove Springs. Read the full details.

Be Prepared and Stay Informed

JTA is committed to helping our customers prepare for a hurricane. The information below has been prepared to help you understand what JTA services are available to you and your family in the event of a city-ordered evacuation due to a hurricane emergency. Understanding the evacuation services that will be available during an evacuation order will help you PLAN NOW for the best option for you and your family members.

In addition to familiarizing yourself with the information below and creating your evacuation plan, be sure to download these two free apps:

Evacuation Options

If an evacuation order is issued for your neighborhood and you cannot leave the area, JTA will provide free transportation to open public shelters only. During an evacuation order and depending on where you live in Jacksonville, there are two ways to use JTA services:

You will be transported to a transfer center where you will change buses to be transported to a public shelter.

If You Have Special Needs

When an evacuation order is issued, JTA will provide transportation for residents with special needs to a designated shelter.

Pre-registration with the city is required every year for special needs evacuation. Registration DOES NOT carry over from year to year.
How to Pre-register

Please call the City of Jacksonville Division of Emergency Preparedness at (904) 630-3758. Once registered, JTA can transport customers to designated special needs public shelters.

Key Points to Know

  • Please be patient. Transport and transfer during a hurricane evacuation may take several hours.
  • Private vehicles with family and friends are always the quickest and easiest alternative for evacuating.
  • In an emergency, customers using JTA public transportation cannot choose their shelter destination.
  • JTA will only transport Emergency Operations Center designated household pets. Only the following household pets are allowed at shelters: dogs, cats, rodents (such as hamsters, gerbils, etc.) birds and rabbits. No reptiles are allowed at shelters. Animals must be cared for by their owners when in pet-friendly shelters. For more information, please contact the City of Jacksonville at (904) 630-CITY.
NOTE: JTA must discontinue all regular and evacuation services at an announced cutoff time (determined by city emergency officials) to ensure residents and employees are in a safe location before hurricane effects are expected. This includes all modes of transportation.

Areas NOT Serviced by JTA Routes

If there is no JTA bus service in your area to help with evacuation before a hurricane, call (904) 630-CITY or (904) 630-2489 to receive instructions on evacuating.

Special service will be available and staff will help you identify your options.

In Summary

Please remember, it is BEST to make plans ahead of time and stay with friends or family members outside of the evacuation zone.

Public shelters are available as a last resort for any residents.

During an evacuation order, public shelters will be announced and opened by city emergency officials only.

Questions? Need Help?

Call our Customer Service team at (904) 630-3100; TTY (904) 630-3191.

  • Monday through Friday — 5:30 a.m. to 8:30 p.m.
  • Saturday — 8 a.m. to 5 p.m.
  • Closed Sunday and holidays

Download printable versions of the information above: 

Hurricane Evacuation Guide for Fixed-Route Customers

Hurricane Evacuation Guide for Customers with Special Needs