New Fares FAQs

Frequently Asked Questions

On September 30, 2019, JTA will implement new fares for several of our services. Below are some common questions and answers to help our riders better understand the purpose behind the change.

 

Q: How often does the JTA raise fares?

A: In the nearly 50 years that JTA has been providing transit service, it has made only four previous fare adjustments. The last increase occurred seven years ago, in 2012. 

 

Q: How will the additional revenue from the fare increase be used?

A: The additional monies will ONLY be used to cover operating costs for providing transportation trips.

 

Q: Is the construction of the Jacksonville Regional Transportation Center at LaVilla (JRTC) and other JTA capital projects the reason behind the fare increase? 

A: No. Funds used for the construction of the JRTC and other JTA capital projects such as the Ultimate Urban Circulator (U2C) and JTAMobilityWorks come from other revenue streams, grants and other sources. Capital projects are planned, designed and funded years in advance. 

 

Q: Are the discounted fares only applicable to MyJTA app users?

A: Yes. The MyJTA mobile app reduces our ticketing operating costs. JTA is sharing those savings with our customers by offering a discount for purchases made though the app. 

 

Q: How will the fare changes enhance service? 

A: We are constantly studying and evaluating our system's performance and how population shifts in Jacksonville (residential, employment, etc.). Each year, JTA implements up to three service changes to make modifications based on this information to ensure we're providing the most efficient and reliable service possible. These fare changes will allow JTA to continue to maintain, expand and upgrade our current service options for our riders.


Customer Service

Is your question not answered above? Please contact our Customer Service team for additional assistance.