Press Releases

Refunds for Gameday Xpress tickets begin Thursday

JACKSONVILLE – Refunds for Gameday Xpress tickets will begin Thursday for fans who purchased their tickets through the MyJTA app.

The Florida State – Boise State college football game has been relocated from Jacksonville to Tallahassee as the area braces for potential impacts from Hurricane Dorian.

The Jacksonville Transportation Authority (JTA) therefore will no longer run the Gameday Xpress as scheduled.

Fans who’ve purchased tickets ahead of time with the MyJTA app will automatically be refunded through the app. While those refunds are being processed starting today, due to the holiday weekend, customers can expect to see those funds returned on or before Tuesday, Sept. 3.

Customers who’ve purchased paper tickets may return them to JTA offices (listed below).

The Gameday Xpress will return for the Jacksonville Jaguars season opener against the Kansas City Chiefs on Sunday, Sept. 8.

The JTA is prepared and coordinating with the City of Jacksonville’s Emergency Operations Center to assist customers in the event Hurricane Dorian impacts our area.

The safety and security of customers and our staff is our number one priority.

The JTA will notify customers about the status of transit operations, emergency services and other activities through our social media channels and through traditional media partners as needed.

These operations are subject to change as weather conditions either deteriorate or improve.

Please follow JTA social media channels for updates:
JTA on Facebook   JTA on Twitter (@JTAFLA)   JTA on Instagram (@JTAFLA)

For questions about JTA services, call our Customer Service team at (904) 630-3100; Florida Relay at 711 or (800) 955-8771. They are available Monday through Friday from 5:30 a.m. to 8:30 p.m. and Saturday from 8 a.m. to 5 p.m. to assist customers.

JTA Office Locations

  • Administrative Offices
    121 W. Forsyth Street
    Open 8 a.m. to 5 p.m.
  • Rosa Parks Transit Station
    201 W. Union Street
    Open 6 a.m. to 6 p.m.
  • Myrtle Avenue Operations Campus
    100 N. Myrtle Avenue, Building 2
    Open 8 a.m. to 5 p.m.
  • Armsdale Park-n-Ride
    3191 Armsdale Road
    Open 6 a.m. to 9 a.m.
  • Avenues Walk Park-n-Ride Center
    10508 Avenues Walk Boulevard
    Open 8 a.m. to 1 p.m.