Press Releases

COVID-19 Update: JTA adjusting some routes to increase morning service

JACKSONVILLE, FL - The Jacksonville Transportation Authority (JTA) will adjust some fixed bus routes to include more time and frequencies during morning peak hours starting June 22.

Since March 17, the JTA has made several changes to route times and frequencies due to the COVID-19 public health emergency, and to maintain a safe environment for customers and employees.

During that time, customers and employees have provided feedback and the JTA’s Business Intelligence, Service Planning and Customer Engagement teams researched which routes need additional service as the city begins a phased return to work plan for businesses.

The following changes will take effect on Monday, June 22 to increase trips and frequencies during AM peak hours:

  • 1 (North Main)
  • 3 (Moncrief) – additional PM trips included
  • 10 (Atlantic)
  • 19 (Arlington) – additional AM and PM trips included
  • 50 (University)
  • First Coast Flyer Red Line (109)

Updated schedules and downloadable maps can be found here

Additional “plug” buses will continue to add frequency to routes as needed throughout the day as demand for ridership begins to grow. Some seats will remain blocked off to promote social distancing.

As a precaution, all JTA employees are required to wear face coverings while on the job, at a JTA facility or construction site, or while driving a revenue vehicle. While not required, we strongly encourage customers to wear at least a cloth covering while on board.

Social distancing, enhanced cleaning activities and other measures remain in place at the Jacksonville Regional Transportation Center at LaVilla, and at all JTA transportation hubs.

If customers have any questions, concerns or would like to provide feedback, JTA Customer Service is available Monday – Friday, 5:30 a.m. – 8:30 p.m., and on Saturdays from 8 a.m. – 5 p.m. Customers can call (904) 630-3100 or email customer-svc@jtafla.com for assistance.