Connexion, JTA's paratransit service, is comparable service under the American with Disabilities Act (ADA) for people with disabilities who are functionally unable to use regular accessible fixed route bus service for some or all of their transportation needs, and for people who are transportation disadvantaged.
Daily including weekends and holidays 8am to 5pm
100 N Myrtle Ave
Jacksonville, FL 32204
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The JTA Connexion Quick Reference Guide and Connexion Rider's Guide provides information on reduced fare cards, reservations, service hours and more.
JTA Paratransit Service provides destination to destination public transportation for people with disabilities who are unable to use fixed route services. Paratransit Service also offers travel training to ADA paratransit eligible individuals who have the ability to use fixed route.
JTA follows the Americans with Disabilities Act (ADA) of 1990 eligibility standards for paratransit service. People with disabilities in the following categories are eligible to receive paratransit service.
Call the Eligibility and Training Center @ 904-265-6001 TTY 904-636-7402 to request information and to obtain an application.
The Eligibility process is an in-person process. Once the application has been completed the applicant must call the Eligibility and Training Center to schedule an appointment for the interview and possible functional assessment. JTA’s in-person process follows the Easter Seals Project Action model.
Eligibility Case Review The results of your assessment are reviewed by JTA to determine if you are eligible for Paratransit Service.
For more information about JTA Paratransit Service, call the Eligibility and Training Center at 904-265-6001.
The Eligibility Process
Here are some answers to a few frequently asked questions to help you understand what to expect with the eligibility process.
Question: I have a permanent disability. Why is JTA asking me to submit to an "in-person" assessment to determine my eligibility to use Paratransit Service?
Answer: The Americans with Disabilities Act of 1990 (ADA) requires JTA to implement a process that strictly limits eligibility to individuals who clearly meet ADA eligibility standards. The new in-person assessment process will identify individuals' potentials rather than limitations in their ability to use accessible bus or rail transit.
Question: How will the assessment work?
Answer: You may be required to undergo a functional or cognitive assessment as determined by your disability. The results, coupled with your travel habits, will determine the best way to serve your transportation needs.
Question: Who will conduct the assessment?
Answer: The assessment will be conducted by either Physical or Occupational Therapist.
Question: What will the assessment cost me?
Answer: There is no charge to you for the assessment.
Question: Where will I have to go for the assessment?
Answer: The assessment will be conducted at the Eligibility and Training Center.
Question: What will happen when I get there?
Answer: A brief interview will be conducted by JTA staff to review your application, your photo will be taken,
and then, if necessary, you will meet with the Physical or Occupational Therapist for either a mobility or cognitive assessment.
Question: What happens after the assessment?
Answer: The results of your assessment will go through an internal review process and within 21 days, you will be notified of your eligibility status.
Question: What happens if I am not eligible for Paratransit Service under the new process?
Answer: An appeal process is available to any applicant who is denied eligibility.
Question: What happens if I am eligible for Paratransit Service for some, but not all, of my trips?
Answer: You can use JTA’s fixed route services or find alternate transportation for those non-ADA eligible trips. Paratransit Service provides travel training to teach you how to use JTA’s fixed route services for those non-ADA eligible trips.