STAR Card

STAR NEWS

Pick up your STAR card now!

  • Rosa Parks Transit Station - STAR cards (6 a.m.-6 p.m.)
  • Seniors/Reduced Fare photo available (8 a.m.-5 p.m.)

STAR Cards and Tickets and now available at Ticket Vending Machines (TVMs) for purchase and reloading at these additional locations (NO staff will be on site):

  • Regency Transit Hub
  • Gateway Transit Hub
  • Hemming Plaza Station
  • Central Station
  • Kings Ave Station
  • Convention Center Station
  • Pearl/Water Street bus stop

Note: TVMs DO NOT accept American Express cards or Visa Gift Credit Cards. The transactions will show as unsuccessful and a hold will be placed on the funds.

The Downtown UPS store is now selling STAR cards. All other JTA Pass Partners are currently selling 7-day ($16) and 31-day STAR tickets ($50) only.

Don't Carry Cash. Carry the STAR Card with the Cash Value Option! Customers may now add up to $80 Cash Value to their STAR cards. Use the cash to pay for your single ride or to pay for those who are accompanying you. This functionality adds further convenience to our customers, especially to the infrequent riders who may not be riding daily and thus having cash on their card will come in handy.

SENIOR AND REDUCED FARE RIDERS

Still need your STAR Card with photo ID? No problem. Go to Rosa Parks Transit Station Monday through Friday from 8 a.m. to 5 p.m., and JTA staff will assist you.

WHO QUALIFIES FOR A REDUCED FARE CARD?

Any person with a temporary or long-term certified documented disability.

Submit one of the options listed below and a governmental issued pictured ID card. (PLEASE NOTE YOU MUST SUBMIT THE EXACT FORM AS REQUIRED)

A. Social Security Validation

You must provide a current printout that states the words, ?disabled individual,? or the letters DI after your social security number.*

B. Medicare Validation

You must submit the following two forms:

1. A copy of your Medicare card (not Medicaid)

--OR--

2. A current Social Security Benefit Statement indicating that you are disabled.

C. Disabled Veterans Validation

If you are service-connected disabled, you must submit:

1. A copy of your benefit letter from the Veterans Administration with a disability rating of at least 50%

D. Doctors Validation

You must submit the following two forms:

1. Jacksonville Transportation Authority Application for Reduced Fare Card Application

--AND--

2. A doctor statement describing the nature of your disability on professional letterhead or prescription form.

Senior and reduced fare cards are not transferable.

STAR CARD REPLACEMENT FEE

1st Replacement $2

Second Replacement $10

Third Replacement $10

STAR IN SPANISH

STAR CARD REGISTRATION

Register your STAR card. In order to have your value replaced on your lost or stolen card, that card MUST be registered. Cards must be registered at least 48 hours prior to a claim.

STAR CONTACT INFORMATION

E-mail: STARinfo@jtafla.com
STAR hotline: 904.632.3800
Hotline Hours: Weekdays 8 a.m. - 5:30 p.m.

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FACT SHEET

Jacksonville Transportation Authority?s (JTA?s) new Electronic Payment System (EPS) replaces all fare boxes with a more convenient, reliable system.

The new STAR card and ticket is a contactless smart media that will allow JTA riders to pay their bus, trolley and shuttle fare without the need for cash by simply tapping the card on the farebox.

THERE WILL BE TWO TYPES OF STAR MEDIA:

Extended-Use STAR cards

Durable plastic, credit card-sized media which contain a microchip that stores data electronically. The data is read and re-encoded when the smart card is tapped at a farebox. The STAR cards can be loaded or reloaded with time-based passes (such as weekly or monthly), specific number of trips or dollar value.

The STAR card will capture all discount pass programs. Seniors and other discount pass holders will use a STAR card that features their photo on the back of the smart card.

Customers will be able to have their STAR card automatically reloaded every month with an automatic deduction from their bank account or credit card. This option will be available online or at Rosa Parks Transit Station.A unique web-based card registration process means if a card is lost or stolen, the remaining value will be restored on a new card by JTA. The card is good for three years.

Limited-Use STAR tickets

Primarily designed for out-of-town visitors and those who use JTA less frequently. These tickets can be reloaded but are made of paper and are much less durable than the extended-use card. The limited-use STAR tickets do not offer all the features supported by the extended-use STAR cards.

JTA customers will be able to add money to the STAR card or ticket by simply accessing Ticket Vending Machines (TVMs) at major stations and hubs.

The user-friendly TVMs will dispense both extended-use STAR cards and limited-use STAR tickets and will allow customers to reload value. The TVM will accept cash (except for pennies), credit cards or debit cards for payment.

BENEFITS OF STAR

  • Benefit # 1: Reduces abuse

    Currently, bus operators must recognize and track 20 different types of cards and tickets. With the STAR media, they only need to recognize three. The STAR media uses high security microchip encoding, which is virtually impossible to duplicate.
  • Benefit # 2: Enhances riding experience

    The STAR media will make riding transit much easier and more convenient, making it a more attractive option over rising gas prices and increasing traffic situations.
  • Benefit # 3: Faster boarding

    The STAR media will make boarding the bus much faster, as there are no magnetic strips to swipe. Passengers will tap the card and board reducing the time the bus needs to remain stopped, possibly shortening travel time.

The total cost of the base system has been fully funded by an ARRA (American Recovery and Reinvestment Act) grant.

STAR hotline: 904.632.3800 Hotline Hours: Weekdays 8 a.m. - 5:30 p.m.