About JTA

The Jacksonville Transportation Authority, an independent state agency serving Duval County, has multi-modal responsibilities. JTA designs and constructs bridges and highways and provides varied mass transit services. These include express and regular bus service, community shuttles for a neighborhood ride, a downtown Skyway monorail, the St. Johns River Ferry, the Gameday Xpress for various sporting events at TIAA Bank Field, Paratransit for the disabled and elderly, and Ride Request on-demand services.

Vision

A thriving and connected Northeast Florida powered by seamless mobility solutions for all. 

Mission Statement

To enhance Northeast Florida's economy, environment, and quality of life for all by providing safe, reliable, innovative, sustainable, and dignified mobility solutions and facilities. 

Core Values

JTA exists to serve its customers and community. We are a strategic, market-driven, innovative and results-focused organization and we succeed as a team through:

• Team Excellence
• Equity
• Affordability
• Collaboration
• Agile Innovation

We treat our customers and colleagues with dignity and respect.

JTA Goals

• Safety and Security
  Ensure safety and security throughout the transportation system and in the Authority work environment
• Employee Success
  Strengthen workforce through professional development opportunities that enhance knowledge, skills and leadership abilities
• Customer Satisfaction
  Deliver a superior and reliable customer experience
• Financial Sustainability
  Ensure long-term financial sustainability
• Organizational Efficiency and Effectiveness
  Attain the highest level of agency performance
• Sustainability
  Advance transportation solutions that support environmental goals and are mindful of the context of our community
• Transformative Mobility Solutions
  Deliver innovative transportation choices providing accessible mobility throughout the community