Riding JTA

Customer Support

Name
Phone:
Email:
Subject
Comment:

Note: Please note, under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.

JTA
100 North Myrtle Avenue
Jacksonville, FL 32204
Phone (904) 630-3181
Fax (904) 630-3166

Mailing Address:
P. O. Drawer "0"
Jacksonville, FL 32203

Customer Service (Buses and Trolleys)
(904) 630-3100
TDD (904) 630-3191
Hours:
Weekdays - 6 a.m. to 7 p.m.
Saturday - 8:30 a.m. to 4:30 p.m.

Contact Customer Service via the
Customer Comment Forms

JTA Connexion and Paratransit Services
(904) 265-6999
TDD (904) 636-7402
Hours:
Daily including weekends and holidays
8 a.m. to 5 p.m.

Ride Request/Commuter Shuttle
(904) 598-8760
TDD (904) 636-7402

Lost and Found
Phone (904) 630-3189
9 a.m. - 4 p.m.

For media inquiries contact:
Wendy Morrow
Manager of Marketing
(904) 598-8733

For public records requests please email:
Mike Miller
(904) 630-3109
or
Erika Cashaw
(904) 598-8727

Contact: Web Administrator

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Service Updates

B7-Commonwealth/Baymeadows Route Change

Effective Monday, August 23, the B7 will return to its regular, pre-detour route. Riders who have been getting on the bus on Fifth Street (between Huron Street and McDuff Avenue) should now go to First Street. The current printed schedule will still show the route as Fifth Street, however.

Stadium Shuttle Service

Stadium Shuttle Service is back. Service will begin from JTB, Orange Park, Kings Avenue and Convention Center at 5:30 p.m. Click here for more information.

I-95/JTB Lane Closures

Lane closures are expected on both north and southbound I-95 between Bowden Rd. and JTB (from 7:30 p.m. to 5:30 a.m.) so workers can continue with thermoplastic striping and barrier wall removal. The closures start Sunday, August 29 and continue through Thursday, September 2.

Laura Street Detour

The intersection of Independent Drive and Laura Street is closed for construction. The detour will end when construction is completed. Click here for more information.

Plan Your Trip

Plan Your Trip can help you choose the best way to use transit, whether by JTA bus, The Trolley, connections to the downtown Skyway, or one of our inter-county van shuttles. Just enter your starting point and destination and then make some choices about your trip.
Learn more »

Plan Your Trip Now!

Title VI Program Policy

Program Policy
Title VI Complaint Form
Title VI Policy Statement