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How to Ride

 
Click a box to watch one of our helpful
How to Ride JTA videos.
 
 
 
 
Customer Service representatives are ready to help you with route and schedule information. 
 

Customer Service Hours
Weekdays - 6 a.m. to 7 p.m.
Saturday - 8:30 a.m. to 4:30 p.m.
Closed Sunday

Information Number
(904) 630-3100

TDD Service Number
(904) 630-3191

Transit Patron Code of Conduct
Click here to view

Please have the following information ready when you call:

  • Where will the trip start?
  • Where do you wish to go?
  • When do you need to arrive?
  • Will there be a return trip?

On the following holidays, Sunday Service is observed:
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

To receive printed schedules call
(904) 630-3100 Order over the Web

Hurricane Preparedness
Evacuation Details
Watch Video

On The Street Tips
Looking for a JTA Bus or Trolley stop?

Bus Stop Sign

  • Look for the sign
    Every JTA stop has a sign posted. To find your closest stop, check your route map first. It will tell you which streets your vehicle travels. Then look for the stop signs along the route. They are located every few blocks. 
  • How to signal the operator to stop for pick-up
    When the vehicle comes into view, stand up and flag the operator to stop.
    Watch Video
  • How to pay
    Passengers should be prepared to pay exact cash fare (operators do not carry change), or simply tap your reloadable STAR card for payment.  Learn how to reload your STAR card by clicking on the video link below.
    Watch Video
  • How to signal the operator you want to get off
    As the vehicle nears your stop, signal the operator by pushing on the passenger signal strip located near all windows. This informs the operator you wish to get off at the next stop. If you aren't sure where to get off, ask the operator to call out your stop. JTA's operators are very conscientious and will do their best to help. Please exit through the rear doors. This will leave the front area clear for people who are boarding.
    Watch Video
  • What to do while you're on the vehicle
    Please take a seat if one is available. If all the seats are full, please move to the rear of the vehicle. You'll find poles to hold on to for greater stability. Hold small children securely.
  • Accessible transportation
    All JTA vehicles are equipped with ramps or wheelchair lifts to assist our passengers upon request.
  • Service animals
    Trained service animals are welcome on all JTA vehicles.
  • Bikes on Buses
    All JTA fixed route buses are equipped with bike racks. For more information visit the Bikes on Buses page or call 630-3100.
  • Lost and Found
    Call (904) 630-3189 to reach Lost and Found. Everything turned in from a JTA bus is available to be picked up Monday through Friday, 8 a.m. to 5 p.m. (except holidays) at 100 N. Myrtle Avenue. Lost articles may not reach Lost and Found until the following day. Items are held for 30 days.



Traffic and Transit Info

For information on Traffic reports from 511
click here

Title VI Program Policy


Program Policy
Title VI Complaint Form
Title VI Policy Statement


Special Accommodations

Special accommodations such as Braille and large print of all JTA printed documents are available upon request.

Contact Customer Service at (904) 630-3100 with your request. Please allow 7-10 days for processing.