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Mission Statement


Residents and businesses have access to safe and reliable transportation choices to move people and goods efficiently and comfortably throughout our community.


To improve Northeast Florida’s economy, environment and quality of life by providing safe, reliable, and efficient multimodal transportation services and facilities.


Customer Service – Provide a superior and reliable customer experience.
Efficiency and Effectiveness – Deliver effective multimodal transportation services and facilities in an efficient manner.
Employee Development – Provide professional development opportunities that enhance knowledge, skills and leadership abilities.
Financial Sustainability – Provide for long-term financial stability.
Mobility – Deliver accessible transportation choices while providing mobility throughout the community.
Safety and Security – Ensure safety and security throughout the transportation system and in the Authority work environment.


The Jacksonville Transportation Authority exists to sole serve its customers and the community. We are a market-driven and results-focused organization striving to achieve the highest degree of professional excellence. JTA employees commit personal integrity, fiscal responsibility, accountability for their work, a safe work environment, transparency to the public and continuous improvement. While our results derive from exceptional individual efforts, we succeed as a team. We treat each other and our customers with dignity and respect, recognizing and valuing everybody's unique qualities.